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Q. Why not do it all ourselves?
A. Our experts have compiled our solutions over many years. It would take you many months/years to create the quality of these materials from scratch. Our solutions have been tried and tested by many agency start-ups.
Q. Are your Medicare policies to Accreditation standards
A. Our Customized Accreditation version of the Licensed and Certified "Agency-in-a-Box" is tailored to ACHC & CHAP Accreditation Standards, Medicare Conditions of Participation & your State home health license and other applicable state laws.
Q. Can I run an agency part time?
A. Some states allow you to set your own business hours as long as the supervisor/manager and or administrator can be contacted by telephone. Allowing you to start up - part time if you wish.
Q. Do you provide updates on your products ?
A We e-mail customers when product updates are available Members are eligible to receive updates (free of charge)
Q Why use us?
A If only for the reason that we provide you with quality products and solutions that can be acquired immediately & at a fraction of the price of our competitors.
Q. What about franchises?
A. Although franchises can be right for some people we can provide you with the necessary systems and the same type of back-up services at the fraction of the cost of a franchise and with no royalties to pay ever.
Q. How is a Home Maker business different from a Home Care- Personal Assistance Services Agency ?
A. Personal Assistance Services Agencies provide services that may require personal care such as: Bathing, Grooming, Dressing, Toilet Assistance in addition to general Home Maker Services. Home Maker Agencies do not provide these services and in most states can't provide these services due to licensing restrictions. This eliminates the Home Maker business from retaining clients because as their clients get older they require more personal help. House Chore help is not enough to keep the client independent & in their own homes.
Q. What about shipping costs?
A. Shipping cost are free of charge.
Q..How easy is it to customize these materials?
A. All of our written materials are provided in "Word" format for easy editing and customization. For your convenience various areas have been highlighted in our materials where your agency & state info may need to be added or changed.
Q. Will these policies and procedures work for my state?
A. Our customized versions will be tailored to your State licensing regulations and other applicable state laws.
Our DIY policies and procedures have been written to a very high standard and we send you the sample templates with the home care requirements of a State with the most strict standards . It is much easier to remove a few policies when tailoring to your specific State requirements than it is to have certain policies and procedures missing. Our licensed and Certified policies and procedures have been based on the most current Federal Regulations and Medicare conditions of participation.
Q..What about product orders requiring my agency information included and or customizations added?
A..You are asked to leave us contact details for correspondence. You will be contacted after purchasing customized products. You will be provided with a form for you to fill out and return to us to complete your customizations. Customization Explained
Q..Who can own an Agency ?
A..This can be virtually anyone over the age of 18 with no prior industry experience.
Q.. What are the qualifications needed to fill the managerial roles within the agency ?
A.. If you are only planning to provide non-medical home care then in some states this can be virtually anyone over the age of 18 but in other states you would need certain prior experience working or helping people with disabilities and some supervisory and training in the healthcare industry and a High School Diploma or equivalent. Contact us to find out more about your specific situation.
If you are only planning to provide Therapy Services without Skilled Nursing then you can usually be a Licensed Therapist to fill the roles of Administrator and Supervisor. People with a high school diploma and certain supervisory experience in a health care facility can also fill the role of Administrator. You will also be required to have an Alternate Administrator and an Alternate Supervisor. Two Licensed Therapist could fill all four managerial roles if that is your choice. Contact us to find out more about your specific situation.
If you are planning on providing Skilled Nursing or Licensed & Certified Home Health then you will need an R.N to fill the position of Director Of Nurses
An R.N can also be the Administrator but other people with a high school diploma and certain supervisory experience in a health care facility can also be the Administrator. You will also need an Alternate Administrator and an Alternate Director Of Nurses with the same qualifications as above. Two R.N's could fill all four managerial roles if that is your choice.
Contact us for info on your specific situations.
Q. Can I run an Agency from my house ?
A..Some states and Medicare allow you to run your agency from a house.
Also, local zoning and restrictions may apply in some areas.
Q..What format are your products ?
A.. 1) Do It Yourself Versions - (MS Word) with manuals. 2) Customized with your agency information and delivered on CD (MS Word) with manuals. 3) Contracts, Meeting Materials, Job Descriptions, CMS Application & Civil Rights Application are sent to you on CD Only.
Q..What types of payment do you accept ?
A..We accept all major credit cards, pay pal, money orders, checks, and cashier checks.
Q. I already have some of my own agency systems. Why purchase your systems ?
A. Even if you only used some of our materials then this would still be a valuable resource to compare, add to or improve your existing systems.
Q. Do you assist with State Licensing Applications ?
A..Our network of licensing specialist provide license application assistance and support in various states, please contact us to see if we can assist with your state license application
Q..Do you assist with the Medicare CMS 855A Application ?
A..We offer a download-able sample template of the CMS-855A Application.- Also includes (5x CMS application consultancy Units) ***Link to CMS page
Q..Do you assist with the Civil Rights Application ?
A..We provide a sample template of the Civil Rights Application and the sample documents and policies that you will need for this application. - Also includes (5x CMS application consultancy Units)
***Link to Civil Right's Page
Q..Can you assist with Tailoring wording for our policies and procedure changes (Agency Specific Needs)
A..Yes we actually include this service with all of our customized materials.
Q.What if I want to start off doing Non-Clinical Personal Assistance Services and then expand and add Clinical Services later ?
A.. That's OK and actually many people decide to do this first. We can help you transform your agency, adding clinical services when you feel that you want to expand.
Q..What if I want you to assist in setting up my agency onsite ?
A..Whilst we make every effort to provide you with agency solutions and consulting efficiently over the internet, sometimes our clients request other services such as onsite visits and face to face training.. These requests can be made through our contact request form , we will discuss your needs to give you a price estimate. **LINK TO Onsite Visits Page
Q..What if I want to purchase an existing agency ?
A..Whilst buying an existing agency can provide you with an established business, there are many pitfalls to look out for. For example inheriting a noncompliant agency or an agency with dissatisfied personnel & a damaged reputation. Try finding a good existing business for sale in this industry & at a reasonable price - almost impossible due to the projected growth for home care.
Q. What is a Mock Survey ?
A..We provide qualified personnel onsite to assess your agency to the same conditions and requirements that are necessary to pass your state or Medicare Survey. **LINK TO Onsite Visits Page
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