HOME CARE

POLICIES & PROCEDURES MANUAL

Our policy & procedures enable your agency to utilize a tried & tested system that's been used by many successful people to start and run their agencies.

Easy to follow guidelines on procedural information, increases the flow of communication between the administrative and operational sides of your business and gives your agency a clear direction

Clearly defined policies will increase productivity and provide employees with a reference source, allowing you and your staff to make quicker decisions while complying with legislative guidelines.

These solutions are continually updated and current . They will save you an enormous amount of time and money in creating a tailored policy and procedure manual yourself.

TOTAL OF 110             POLICIES & PROCEDURES

AGENCY OPERATIONS 
1.Approval of Policy & Procedures Manual
2.Policy & Procedure Manual Explained
3.Agency Mission Statement
4.Agency Objectives
5.Personal Assistance Services
6.Lines of Authority & Organizational Structure + Flow-Chart
7.Agency Organizational Changes
8.Administrator & Alternate Administrator Responsibilities
9.Home Care Philosophy
10.Purpose & Scope
11.On-Call Course of Action
12.Backup Services & After Hours Care
13.Agency Operating Hours
14.Methods of Communication
15.Communication Barriers & Providing Assistance
16.Processing Referrals
17.Service Area
18.Admission Qualifications
19.Compliance & Implementation
20.Client Conduct, Responsibilities, & Rights
21.Rights of the Elderly
22.Advanced Directives
23.Fraudulent & Abusive Acts
24.Illegal Solicitation & Remuneration
25.Non-Discrimination
26.Agency Financial Plan & Management
27.Agency Financial Stability
28.Payment Change Notification
29.Billing & Insurance Claims
30.Agency Closure Process

HUMAN RESOURCES
1.Employee File
2.Background Check
3.Verification Of Licensed Professionals
4.Drug Testing
5.Sexual Harassment
6.Verification of Vehicle Insurance/ Drivers License
7.Mileage Reimbursement
8.Employee Initial TB Testing + Form
9.Employee Annual TB Test + Form
10.Dress Code
11.Cell Phone Usage
12.90 Day Probationary Period
13.Paid Holidays and Paid Leave
14.Employee Benefits
15.Definition of an Employee Visit
16.Classification of Personnel Positions
17.Rules of Vocational Nurse Examiners
18.Home Health Aide Training / Evaluation / Supervision
19.Contract Services
20.Employee Evaluation
21.Employee Attendance & Leave
22.Employee Development Program
23.Orientation & Training
24.Management Training & Continuous Education
25.Confidentiality of Information
26.Employee Conduct
27.Disciplinary Actions
28.Violence in the Work Place
29.Grievance Procedure
30.Family Medical Leave Act
Compliance of Agency Policies
Appropriate Clinical Training

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HOME CARE SERVICES
31.Admission Course of Action
32.Initial Assessment
33.Start of Care
34.Supervisor
35.Assistant Supervisor
36.Supervision of Agency Services
37.Supervision of Clinical Staff
38.Medical Record Protection
39.Confidentiality of Client Information
40.Agency / Client Agreement & Disclosure 
41.Individualized Service Plan 
42.Correcting Errors of Agency & Client Information
43.Use of Abbreviations for Agency & Client Information
44.Coordination of Care
45.Chart Order of Client Information
46.Abuse / Neglect / Exploitation: Investigations & Reporting
47.Agency Safety Procedures
48.Emergencies & Natural Disasters Plan + Form
49.Disaster & Priority Categorization + Form
50.Emergency Entry
51.Emergency Situation Plan
52.Assistance with Self Administered Medication
53.Medication Worksheet & Schedule + Form
54.Assistance with Medications by a Home Health Aide
55.Medical Records & Documentation
56.Client Transportation
57.Client List & Services 
58.Out of Hospital DNR + Form
59.Anaphylactic Reaction
60.CPR Administration
61.Client Discharge + Form
62.Client Transfers + Form
63.Latex Reaction & Alternatives + Chart

QUALITY MANAGEMENT & IMPROVEMENT
64.Annual Agency Evaluation
65.The Governing Board
66.Policy & Procedures Modifications + Form
67.Agency Supplies & Equipment
68.Sharps & Medical Waste Management
69.Nurse Aide & Employee Misconduct Registry Check
70.HIPAA: Health Insurance Portability And Accountability Act
71.Quality Assessment & Performance Improvement
72.Client Satisfaction Survey + Questionnaire Form
73.Client Complaints + Form
74.Accident / Incident Reporting & Management + Report Form
75.Infection Control Management & Assessment + Assessment Form
76.Blood & Body Fluid Spills Handling
77.Reporting Communicable Diseases
78.Blood & Infectious Materials Exposure

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