Please contact customer service before sending your returns. Customer services will provide you with a refund number. No returns will be accepted without an accompanying refund number and courier tracking number. Returns must be sent via UPS, DHL, Federal Express or any courier that issues a tracking number. e-mail return tracking numbers to email@example.com .
The Sample templates and if you purchased DIY Materials an unopened CD-ROM must be returned within 3 days of goods delivered . Remember to include your packing slip or invoice from the original order so we know who the return is from. Return the product with shipping prepaid. Shipping charges are not refundable. All items must be in "as-new" condition, in original packaging, with the complete Sample templates. If you purchased DIY Materials the CD-ROM sleeve must be unopened. Any discrepancies could result in a delay or partial disqualification of your refund. The guarantee is valid for 3 days from date of delivery. The refund number must appear on your return packing label on the outside of the box. Returns will not be accepted without a refund number. Please allow 2-4 weeks for the refund credit. If you don't send us a shipping (tracking) number within 3 days, and/or if your product's CD-ROM has been opened (a security label is on the CD-ROM sleeve), we cannot accept the return. When the security label is removed from the CD-ROM sleeve, you have full access to these materials and we have no method for stopping users getting our valuable content for free.
Customized Money Back Guarantee
If you do not pass your state survey due to our Customized Materials, you will be given a full refund as long as the following conditions are met.
For a full refund, we will need a copy of the evidence of your state survey findings.
If your State ( & or CMS if a Medicare agency) regulations change from the time your free 3 months support has expired, then you will not be due a refund unless
you have decided to carry on with our Continuos & Compliance Support Service. We can't guarantee something that we have no control over.
Optional Support & Compliance Service will be available at the end of your 9 month Free Service for only $175 a month if you wish.